Frequently Asked Questions (FAQS)

We have compiled a listing of the most frequently asked questions (FAQS) received by our online contact form. Below is the top ten questions we most commonly received.

How can I contact an Account and Project Manager in my area?

You can contact our head office 8:00AM-5:00PM EST and speak with a team member at 905.625.1758 or submit an online request for more product information here.

What steps are required to open a new account with Northern Dock Systems Inc?

To open a new account, contact our billing department today at 905.625.1758 between 8:00AM-5:00PM EST.

What services does Northern Dock Systems offer?

Northern Dock Systems offers a wide range of services including 5 divisions focused on servicing key sectors in our industry: 24 Hour Emergency Service,  National Service, Preventative Maintenance, Equipment Installation, and Electrical Services. We also offer a wide range of additional solutions including energy audits, consultation service, new construction and fire door drop tests.

We have developed teams nationwide to help support your business and ensure you constantly run at peak performance.

Can Northern Dock Systems help us reduce annual energy consumption [lower utility bills]?

Northern Dock Systems is an industry leader in energy conservation techniques and strategies to help companies lower annual energy bills. Combining an in-depth energy audit process with energy efficient products – your company can get a detailed report showing improvements and savings.

In most cases, customers can see a return on investment in under 3 years with most recouping their investment within the first two.

Can Northern Dock Systems quote, install and oversee our next project from start to finish?

The Account and Project Managers are fully capable of overseeing your project from concept to completion. With a support teams in both local and national account offices, a team approach is used to support your project from the first day to the last inspection.

We have multiple locations across Canada, do you offer national service solutions?

Northern Dock Systems established a dedicated National Service office in Cambridge Ontario to manage and support accounts with multiple locations across Canada. National accounts receive a dedicated network of service professionals in addition to dedicated points of contact at our offices.

What kind of products does Northern Dock Systems offer?

Northern Dock Systems offers a wide range of quality products that can meet the demands of customers. Including overhead doors, dock levelers, HVLS fans and more, Northern Dock Systems provides dependable solutions for any company.

Do you offer trials or product demonstrations?

Yes. Our Account and Project Managers are able to show you our complete lineup of products upon request either onsite or at our showroom located in Mississauga, Ontario. Some products may be eligible for onsite trial periods to ensure your facility is able to test the benefits or select products.

Do you distribute into the USA?

Some products are sold into the USA. For complete information call 1.866.601.1758.

I see a product feature page online, how do I find out more information regarding applications for my industry?

With a wide variety of products showcased online, we recommend you submit an online request for more product information here. Our Account and Project Managers will be in touch to help you determine to best solution that works within your budget.

Have a question not listed above? Contact Us to find a specific answer to your question.