Loading dock service professionals serving the underside of a dock leveler

24/7 Professional Loading Dock Leveler Repair & Service

Covering All Your Loading Dock Leveler Repair Needs

Northern Dock Systems has over 20 years of experience repairing and servicing dock levelers in the loading dock and door industry. We recognize the importance of having a local, qualified loading dock service provider to reduce downtime for emergency repair and decrease maintenance issues. Over the years, we’ve become a valuable resource to our customers by covering all their loading dock leveler service and repair needs, which include:

24/7 Emergency Service for Loading Dock Equipment

24/7 Emergency Service

Our Emergency Services department provides fast and efficient loading dock services to minimize downtime. Contact us 24/7 to perform loading dock emergency service repair in Ontario. Details »

Preventive Maintenance Program (PMP) for Loading Dock Equipment

Preventive Maintenance

Specializing in root cause discovery and first-time fixes, the Preventive Maintenance Program (PMP) provides specific, multi-point inspection checklists to minimize emergency repair and ensure safety, product performance and due diligence. Details »

Equipment Installation for Loading Dock Equipment

Equipment Installation

Our team of Field Technicians are trained to install all loading dock equipment (including competitor models) and provide on-site training to your employees for safe operation. Details »

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NDS service Technicians
Leveler Koozi
Before & after dock pit cleaning through NDS PMP
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Trained Technicians Can Repair Any Dock Leveler Model

NDS Technicians regularly receive ongoing product and safety training to repair dock levelers, overhead doors, trailer restraints and other equipment. Our Field Technicians arrive prepared onsite with readily available digital service manuals on their iPads, and are able to service mechanical dock levelers, hydraulic dock levelers and air-powered dock levelers from any manufacturer.

Loading dock service manual on mobile device for easy access

Digital service manuals


Regular training on dock leveler service, repairs and safety

Loading dock leveler safety from PSHSA Ontario

Importance of a Loading Dock Preventive Maintenance Plan

Safety organizations across Canada outline emphasize that all equipment should be inspected at least once a year to comply with government health and safety regulations.

“Establish a regular preventive maintenance program for loading dock equipment including dock levellers, restraints, doors, dock bumpers, lights, and communication systems.”

“The high level of activity at a loading dock area along with the presence of physical hazards can lead to serious worker injury, and sometimes result in a fatality. It is important to be proactive in identifying potential hazards in the loading dock area.”

Source: Public Services Health & Safety Association – Ontario

Dock Levelers Repairs & Service – Decreasing Downtime and Improving Productivity

Decrease Downtime with Trained and Prepared Professionals

Our certified field technicians arrive prepared onsite with fully stocked truck, the right tools, parts, digital manuals and expert knowledge to fix the issue on the first visit to minimize your facility’s downtime.

NDS service Technicians
24/7 Emergency Repair

24/7 Availability – We Work on Your Schedule

Northern Dock Systems has team members available 24 hours a day. We work around your business schedule on weekdays, weekends or after-hours. Never let a broken hinge, power units or springs prevent you from using your loading docks. We have team members across Canada to get you back up and running quickly. Our goal is to work with you on your schedule to get your facility back up and running faster.

Dispatch Locations Across Canada for Faster Service

Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.

Before and after photos of dock pit cleaning by NDS PMP professionals

Multi-Point Service Inspections – Pass Audits and Increase Equipment Lifetime

Our technicians are trained to inspect and repair all types of loading dock equipment. From inspecting welds, lips, hinges, weather seal, struts, shims and toe guards to pit cleaning, our detailed multi-point inspection sheets ensures your service is as thorough as possible. Also, we will give you a detailed report for your records for when auditors come by for their inspections.

What Gets Measured Gets Done

Northern Dock Systems tracks key performance indicators (KPIs) during the entire process, from the time your phone call is picked up, to the time it takes the technician to reach your location, to completion times and to the time it takes our finance department to issue your invoice. We strongly believe what gets measured gets done more efficiently and quickly, which decreases our customers’ downtime and increases their productivity.

Response Times

We have optimized and implemented our dispatch systems (live updates, GPS tracking and technician schedules) to ensure that our response times are fast and accurate to give you the ease and comfort of knowing that someone is on their way to fix the issue.

First-Time Fixes

Our team of experienced technicians are equipped with the right knowledge, fully-stocked trucks, tools and support to make sure that the job is done speedily, properly and without unnecessary expenses on the first visit. 

Completion and Part Times

We believe that strong communication is key to any project. If your project requires a second visit or needs an uncommon part, we will track how long it takes to get the part in and for us to complete the project, while keeping you in the loop on the status.

The Northern Dock Systems Difference

  • Multiple Technicians on-site
  • Fast response times
  • Root cause discovery
  • First-time fixes
  • KPI tracking, because what gets measured gets done
  • Full, online reference library including part numbers, service manuals and troubleshooting guides
  • Online chat and email support
  • Manufacturer support
  • Comprehensive reports for your records and audits
4.61 out of 5 Overall Service Rating

4.61 Average Star Rating for Service

Out of 5 from our Service Customer Feedback Form as of
Oct 19, 2021.