Overhead Door Service for Commercial and Industrial Buildings
Overhead Door Service Conducted by Certified and Trained Professionals
Northern Dock Systems’ overhead door service team is trained to inspect and repair all industrial door types including overhead doors, high-speed fabric doors, drive-thru doors, automotive dealership doors, and more. Our field technicians arrive prepared onsite with fully stock trucks during their first visit with the right tools and parts to minimize downtime.
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For Any Industrial and Commercial Overhead Door, Spring Assembly or Operator Type
From large industrial door service to standard warehouse dock door service, Northern Dock Systems has team members available 24 hours a day to service your business. Never let a broken spring, door panel or operator prevent you from using your doors. We have team members across Canada to get you back up and running quickly. Our field technicians are trained to service and repair all industrial and commercial door types such as:
• Overhead dock doors
• High-speed fabric doors
• Drive-thru doors
• Automotive doors
• Fire doors (drop test available)
• Sectional doors
• Overhead dock doors
• Rolling steel doors
• Pedestrian doors
• Sliding doors
• High-speed fabric doors
• Drive-thru doors
• Pharmaceutical doors
• Multi blade doors
• Freezer/cold storage doors
• And more
Major Canadian Businesses Trust Our Services
Commerical Door and Loading Dock Services
Overhead Door Service Highlights – Getting You Back Up and Running Faster
Decrease Downtime with Trained and Prepared Professionals
Our certified field technicians arrive prepared onsite with fully stocked truck, the right tools, parts, digital manuals and expert knowledge to fix the issue on the first visit to minimize your facility’s downtime.
24/7 Availability – We Work on Your Schedule
Northern Dock Systems has team members available 24 hours a day. We work around your business schedule on weekdays, weekends or after-hours. Never let a broken spring, door panel or operator prevent you from using your loading docks. We have team members across Canada to get you back up and running quickly. Our goal is to work with you on your schedule to get your facility back up and running faster.
Dispatch Locations Across Canada for Faster Service
Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.
Multi-Point Service Inspections – Pass Audits and Increase Equipment Lifetime
Our technicians are trained to inspect and repair all types of loading dock equipment. From inspecting and lubricating hinges to adjusting spring tension, our detailed multi-point inspection sheets ensures your service is as thorough as possible. Also, we will give you a detailed report for your records for when auditors come by for their inspections.
Requesting Emergency Services Has Never Been Easier
Our dedicated emergency service team is here to help ensure your business is working safely and efficiently 24/7, 365 days a year. Call us toll-free at 1 (866) 601-1758 or email us at service@northerndocksystems.com and convey your service needs to our one of our dedicated department personnel. Ensure your business is back up and running as soon as possible by getting in touch with us.
What Gets Measured Gets Done
Northern Dock Systems tracks key performance indicators (KPIs) during the entire process, from the time your phone call is picked up, to the time it takes the technician to reach your location, to completion times and to the time it takes our finance department to issue your invoice. We strongly believe what gets measured gets done more efficiently and quickly, which decreases our customers’ downtime and increases their productivity.
Response Times
We have optimized and implemented our dispatch systems (live updates, GPS tracking and technician schedules) to ensure that our response times are fast and accurate to give you the ease and comfort of knowing that someone is on their way to fix the issue.
First-Time Fixes
Our team of experienced technicians are equipped with the right knowledge, fully-stocked trucks, tools and support to make sure that the job is done speedily, properly and without unnecessary expenses on the first visit.
Completion and Part Times
We believe that strong communication is key to any project. If your project requires a second visit or needs an uncommon part, we will track how long it takes to get the part in and for us to complete the project, while keeping you in the loop on the status.
The Northern Dock Systems Difference
- Multiple Technicians on-site
- Fast response times
- Root cause discovery
- First-time fix
- KPI tracking – what gets measured gets done
- Asset management
- Full, online reference library that includes product part numbers, service manuals and troubleshooting guides
- Online chat support
- Email support
- Manufacturer support
- Internet access
- Comprehensive reports for your records for your audits
4.61 Average Star Rating for Service
Out of 5 from our Service Customer Feedback Form as of
Oct 19, 2021.
Our Customers Recommend Our Services
“The two technicians that came in were very helpful and had a great attitude while fixing our two most pressing issues. After they fixed the first door, I could tell they were tired but they stuck around to help us with another dock door and were able to fix it as well.”
Katie Campagnolo, Supply Chain Operations Associate Supervisor, Pepsi“I would like to the NDS team for taking care of our service shop door issue. The door into the service shop wouldn’t close flush with the ground and would not close on its own without holding the button down. We greatly appreciate the level of service we have received from the team at NDS, and thanks to them we now have a fully operational shop door ready for the busy weekend rush.”
Andrew Ryder, Parts Manager, Bolton Toyota“I wanted to express my gratitude for your very prompt and professional assistance in repairing and servicing our broken overhead garage door. Your ability to provide immediate solutions to our needs went above and beyond expectations. I thank you and look forward to a long relationship together.”
Frank D’Onofrio, Tower Operator, Mercedes-Benz Etobicoke“On behalf of the team at Policaro BMW and the Policaro Group, I just want to take this opportunity to thank you for your quick response and action with respect to the damaged overhead door in the Service Department at our BMW facility. In addition to the repairs, you were also able to pinpoint the cause of why this happened, with respect to the proper operation of the door controls. Your instruction to myself and some of the team members at BMW was invaluable in highlighting to us the dos and don’ts of the proper operation of the door controls…hopefully we’ve all gained some knowledge from this and learned a lesson.”
Joe Martino, Manager, Facilities & Construction, Policaro BMW & Policaro Group“I find your Service department very easy to deal with, never an issue booking an appointment and the service people arrive quickly. Your Techs are great at answering my questions about what mechanical problems they find which is nice because I just like knowing what they found out of my own curiosity. They also do very clean work, which in the past with other companies, it looks like a mess when they leave. Overall, you guys do good work making sure our equipment is operational and safe.”
Darren Butson, Service Technician, F. K. Machinery Ltd.“Placing the service call was easy. Prompt and efficient service received.”
Dave Walbourne, Operations Manager, DB Schenker“The Service department was quick to resolve our issues and the staff was fantastic.”
Chris Maxwell, Maintenance Manager, Jervis B. Webb Company Of Canada Ltd.“Your tech’s attitude, flexibility and skills are high and happy to work with you guys.”
Shan Shanivar, Maintenance Manager, Villa Di Manno Bakery“Thank you for dispatching a repairman on a short notice. You wrote the book on good customer service. Much appreciated.”
Danny Jamal, General Manager, Ken Shaw Lexus and Ken Shaw Toyota“Thank you guys! Your tech did a great job and we appreciate him moving things around so that we only had 1 door down while he waited for parts.”
Chris Brereton, Logistics Manager, Ryder