24/7 emergency services
24/7 emergency services

24/7 Emergency Repair Services for Industrial and Commercial Loading Docks and Doors

Requesting Emergency Repair Services Has Never Been Easier

Our dedicated emergency service team is here to help ensure your business is working safely and efficiently 24/7, 365 days a year. With our strong KPI tracking system, we can guarantee our quick response times, speedy completion times and high first-time fix rates to decrease your business’ downtime and increase your efficiency. Call us toll-free at 1 (866) 601-1758 or email us at service@northerndocksystems.com and convey your service needs to our one of our dedicated department personnel. Ensure your business is back up and running as soon as possible by getting in touch with us.

Reach Us 24/7

Call
Email

Industrial and Commercial Emergency Repair Service Conducted by Certified and Trained Professionals

Northern Dock Systems’ emergency service team is trained to inspect and repair all types of loading dock equipment including:

• Sliding and barrier gates
• HVLS ceiling fans
• Dock levelers
• Lift tables
• Trailer restraints
• Fire doors (drop test available)
• Sectional doors
• Overhead dock doors
• Rolling steel doors
• Pedestrian doors
• Sliding doors
• High-speed fabric doors
• Drive-thru doors
• Automotive dealership doors
• Pharmaceutical doors
• Multi-blade doors
• Freezer doors
• And more

• Sliding and barrier gates
• HVLS ceiling fans
• Dock levelers
• Lift tables
• Trailer restraints
• Fire doors (drop test available)
• Sectional doors
• Overhead dock doors
• Rolling steel doors
• Pedestrian doors
• Sliding doors
• High-speed fabric doors
• Drive-thru doors
• Automotive dealership doors
• Pharmaceutical doors
• Multi-blade doors
• Freezer doors
• And more

 

What Gets Measured Gets Done

Northern Dock Systems tracks key performance indicators (KPIs) during the entire process, from the time your phone call is picked up, to time it takes the technician to reach your location, to completion times and to time it takes our finance department to issue your invoice. We strongly believe what gets measured get done more efficiency and quickly, which decreases our customers’ downtime and increase their productivity.

Response Times

Faster Dispatch Times

We have optimized and implemented our dispatch systems (live updates, GPS tracking and technician schedules) to ensure that our response times are fast and accurate to give you the ease and comfort knowing that someone is on their way to fix the issue.

First-Time Fixes

Doing It Right the First Time

Our team of experienced technicians are equipped with the right knowledge, tools and support to make sure that the job is done speedily, properly and without unnecessary expenses on the first visit. 

Completion and Part Times

Keeping You in the Loop

We believe that strong communication is key to any project. If your project requires a second visit or needs an uncommon part, we will track how long it takes to get the part in and for us to complete the project, while keeping you in the loop on the status.

Contact Our Service Team to Decrease Your Facility’s Downtime

Emergency Service Highlights – Getting You Back Up and Running Faster

Decrease Downtime with Trained and Prepared Professionals

Our certified field technicians arrive prepared onsite with fully stocked truck, the right tools, parts, digital manuals and expert knowledge to fix the issue on the first visit to minimize your facility’s downtime.

Hammering out damage on overhead door
24/7 Emergency Repair

24/7 Availability – We Work on Your Schedule

Northern Dock Systems has team members available 24 hours a day. We work around your business schedule on weekdays, weekends or after-hours. Never let a broken spring, door panel or operator prevent you from using your loading docks. We have team members across Canada to get you back up and running quickly. Our goal is to work with you on your schedule to get your facility back up and running faster.

Dispatch Locations Across Canada for Faster Service

Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.

Map
Multi-point inspection report on phone and sticker on overhead door showing last Preventive Maintenance (PMP)

Multi-Point Service Inspections – Pass Audits and Increase Equipment Lifetime

Our technicians are trained to inspect and repair all types of loading dock equipment. From inspecting and lubricating hinges to adjusting spring tension, our detailed multi-point inspection sheets ensures your service is as thorough as possible. Also, we will give you a detailed report for your records for when auditors come by for their inspections.

Trusted and Accredited

The certificates, accreditations and memberships verify Northern Dock Systems as a trusted source for providing exceptional service and industry-leading products. We have been working with various companies across Canada since 2001 for installations, construction, retrofitting, and conducting on-site audits and consultations. Our certifications, accreditations and memberships include:

 

The Northern Dock Systems Difference

  • Multiple Technicians on-site
  • Fast response times
  • Root cause discovery
  • First-time fixes
  • KPI tracking, because what gets measured gets done
  • Full, online reference library including part numbers, service manuals and troubleshooting guides
  • Online chat and email support
  • Manufacturer support
  • Comprehensive reports for your records and audits
4.36 out of 5 Overall Service Rating

4.36 Average Star Rating for Service

Out of 5 on our Service Customer Feedback Form as of March 19, 2020

Service Centers and Warehouses Across Canada

We service from coast-to-coast in Canada, some of the key areas we service are:

• Oakville
• Milton
• Mississauga
• Brampton
• Etobicoke
• Toronto
• Vaughan
• Concord
• Richmond Hill
• Scarborough
• Oshawa
• Picking
• Whitby
• Calgary
• Airdrie
• Red Deer
• Edmonton
• Lethbridge
• Cambridge
• Kitchener
• Waterloo
• Hamilton
• Brantford
• And many more!

Our Customers Recommend Our Services

Pepsi
“The two technicians that came in were very helpful and had a great attitude while fixing our two most pressing issues. After they fixed the first door, I could tell they were tired but they stuck around to help us with another dock door and were able to fix it as well.”
Katie Campagnolo, Supply Chain Operations Associate Supervisor, Pepsi
Toyota
“I would like to the NDS team for taking care of our service shop door issue. The door into the service shop wouldn’t close flush with the ground and would not close on its own without holding the button down. We greatly appreciate the level of service we have received from the team at NDS, and thanks to them we now have a fully operational shop door ready for the busy weekend rush.”
Andrew Ryder, Parts Manager, Bolton Toyota
Mercedes-Benz Logo

“I wanted to express my gratitude for your very prompt and professional assistance in repairing and servicing our broken overhead garage door. Your ability to provide immediate solutions to our needs went above and beyond expectations. I thank you and look forward to a long relationship together.”

Frank D’Onofrio, Tower Operator, Mercedes-Benz Etobicoke
BMW

“On behalf of the team at Policaro BMW and the Policaro Group, I just want to take this opportunity to thank you for your quick response and action with respect to the damaged overhead door in the Service Department at our BMW facility. In addition to the repairs, you were also able to pinpoint the cause of why this happened, with respect to the proper operation of the door controls. Your instruction to myself and some of the team members at BMW was invaluable in highlighting to us the dos and don’ts of the proper operation of the door controls…hopefully we’ve all gained some knowledge from this and learned a lesson.”

Joe Martino, Manager, Facilities & Construction, Policaro BMW & Policaro Group
F. K. Machinery Ltd.

“I find your Service department very easy to deal with, never an issue booking an appointment and the service people arrive quickly. Your Techs are great at answering my questions about what mechanical problems they find which is nice because I just like knowing what they found out of my own curiosity. They also do very clean work, which in the past with other companies, it looks like a mess when they leave. Overall, you guys do good work making sure our equipment is operational and safe.”

Darren Butson, Service Technician, F. K. Machinery Ltd.
DB Schenker

“Placing the service call was easy. Prompt and efficient service received.”

Dave Walbourne, Operations Manager, DB Schenker
Daifuku - Jervis B. Webb Company

“The Service department was quick to resolve our issues and the staff was fantastic.”

Chris Maxwell, Maintenance Manager, Jervis B. Webb Company Of Canada Ltd.
Villa Di Manno Bakery

“Your tech’s attitude, flexibility and skills are high and happy to work with you guys.”

Shan Shanivar, Maintenance Manager, Villa Di Manno Bakery
Lexus
“Thank you for dispatching a repairman on a short notice. You wrote the book on good customer service. Much appreciated.”
Danny Jamal, General Manager, Ken Shaw Lexus and Ken Shaw Toyota
Ryder
“Thank you guys! Your tech did a great job and we appreciate him moving things around so that we only had 1 door down while he waited for parts.”
Chris Brereton, Logistics Manager, Ryder