24/7 Emergency Service

24/7 Emergency Service2023-08-15T14:18:48-04:00
Emergency Service trucks, workers inspecting dock, technician lubricating dock leveler, electrician viewing manual on phone
Overhead door track repair 24/7 emergency service

24/7 Emergency Repair Services for Industrial and Commercial Docks and Doors

Reach Us 24/7

Requesting Emergency Repair Services Has Never Been Easier

Our dedicated emergency service team is here to help ensure your business is working safely and efficiently 24/7, 365 days a year. With our strong KPI tracking system, we can guarantee our quick response times, speedy completion times and high first-time fix rates to decrease your business’ downtime and increase your efficiency.

Call us toll-free at 1 (866) 601-1758 or email us at service@northerndocksystems.com and convey your service needs to one of our dedicated department personnel. Ensure your business is back up and running as soon as possible by getting in touch with us.

Repair and Service of All Makes and Models of Docks and Doors Across Canada

Dock levelers
Trailer restraints
Lift tables
Air curtains
HVLS ceiling fans
Sliding and barrier gates
Sectional doors
Overhead dock doors
Rolling steel doors
Fire doors (drop test available)
Pedestrian doors
Swing doors
Sliding doors
High-speed fabric doors
Drive-thru doors
Automotive dealership doors
Pharmaceutical doors
Multi-blade doors
Freezer doors
And more

Dock levelers
Trailer restraints
Lift tables
Air curtains
HVLS ceiling fans
Sliding and barrier gates
Sectional doors
Overhead dock doors
Rolling steel doors
Fire doors (drop test available)
Pedestrian doors
Swing doors
Sliding doors
High-speed fabric doors
Drive-thru doors
Automotive dealership doors
Pharmaceutical doors
Multi-blade doors
Freezer doors
And more

service with fully stocked trucks

Dock and Door Emergency Repairs by Certified and Trained Professionals

NDS service truck
0 + Calls
Completed in the Past Year
Average First-Time Fix Rate
Under 0
Hour Average Response Time

Proof of a Job Done Right

After we complete the repair on the service of your dock or door, you will get a work order report emailed to you detailing:

  • What caused the issue through our root cause discovery.
  • What the technician did to repair the issue.
  • Before and photos of the issue and the repair.
  • Suggested maintenance plan to prevent the issue from happening again.
Emergency Service Overhead Door Work Order

I have been dealing with Northern Dock for 20-plus years. I wouldn’t think of using any other dock door company. Best Service all around.”

Lee Rollo, Spaenaur Inc.
“The two technicians that came in were very helpful and had a great attitude while fixing our two most pressing issues. After they fixed the first door, I could tell they were tired but they stuck around to help us with another dock door and were able to fix it as well.”
PepsiKatie Campagnolo, Supply Chain Operations Associate Supervisor, Pepsi
“I would like to the NDS team for taking care of our service shop door issue. The door into the service shop wouldn’t close flush with the ground and would not close on its own without holding the button down. We greatly appreciate the level of service we have received from the team at NDS, and thanks to them we now have a fully operational shop door ready for the busy weekend rush.”
ToyotaAndrew Ryder, Parts Manager, Bolton Toyota

“I wanted to express my gratitude for your very prompt and professional assistance in repairing and servicing our broken overhead garage door. Your ability to provide immediate solutions to our needs went above and beyond expectations. I thank you and look forward to a long relationship together.”

Mercedes-Benz LogoFrank D’Onofrio, Tower Operator, Mercedes-Benz Etobicoke

“On behalf of the team at Policaro BMW and the Policaro Group, I just want to take this opportunity to thank you for your quick response and action with respect to the damaged overhead door in the Service Department at our BMW facility. In addition to the repairs, you were also able to pinpoint the cause of why this happened, with respect to the proper operation of the door controls. Your instruction to myself and some of the team members at BMW was invaluable in highlighting to us the dos and don’ts of the proper operation of the door controls…hopefully we’ve all gained some knowledge from this and learned a lesson.”

BMWJoe Martino, Manager, Facilities & Construction, Policaro BMW & Policaro Group

“I find your Service department very easy to deal with, never an issue booking an appointment and the service people arrive quickly. Your Techs are great at answering my questions about what mechanical problems they find which is nice because I just like knowing what they found out of my own curiosity. They also do very clean work, which in the past with other companies, it looks like a mess when they leave. Overall, you guys do good work making sure our equipment is operational and safe.”

F. K. Machinery Ltd.Darren Butson, Service Technician, F. K. Machinery Ltd.

“Placing the service call was easy. Prompt and efficient service received.”

DB SchenkerDave Walbourne, Operations Manager, DB Schenker

“The Service department was quick to resolve our issues and the staff was fantastic.”

Daifuku - Jervis B. Webb CompanyChris Maxwell, Maintenance Manager, Jervis B. Webb Company Of Canada Ltd.

“Your tech’s attitude, flexibility and skills are high and happy to work with you guys.”

Villa Di Manno BakeryShan Shanivar, Maintenance Manager, Villa Di Manno Bakery
“Thank you for dispatching a repairman on a short notice. You wrote the book on good customer service. Much appreciated.”
LexusDanny Jamal, General Manager, Ken Shaw Lexus and Ken Shaw Toyota
“Thank you guys! Your tech did a great job and we appreciate him moving things around so that we only had 1 door down while he waited for parts.”
RyderChris Brereton, Logistics Manager, Ryder

What Gets Measured Gets Done

Northern Dock Systems tracks key performance indicators (KPIs) during the entire process, from the time your phone call is picked up, to the time it takes the technician to reach your location, to completion times and to the time it takes our finance department to issue your invoice. We strongly believe what gets measured gets done more efficiently and quickly, which decreases our customers’ downtime and increases their productivity.

Response Times

We have optimized and implemented our dispatch systems (live updates, GPS tracking and technician schedules) to ensure that our response times are fast and accurate to give you the ease and comfort of knowing that someone is on their way to fix the issue.

First-Time Fixes

Our team of experienced technicians are equipped with the right knowledge, fully-stocked trucks, tools and support to make sure that the job is done speedily, properly and without unnecessary expenses on the first visit. 

Completion and Part Times

We believe that strong communication is key to any project. If your project requires a second visit or needs an uncommon part, we will track how long it takes to get the part in and for us to complete the project, while keeping you in the loop on the status.

24/7 Emergency Service

Getting You Back Up and Running Faster

Our certified field technicians arrive prepared onsite with fully stocked truck, the right tools, parts, digital manuals and expert knowledge to fix the issue on the first visit to minimize your facility’s downtime.

Northern Dock Systems has team members available 24 hours a day. We work around your business schedule on weekdays, weekends or after-hours. Never let a broken spring, door panel or operator prevent you from using your loading docks. We have team members across Canada to get you back up and running quickly. Our goal is to work with you on your schedule to get your facility back up and running faster.

A fully Canadian-based dispatch and service team, which are dedicated to servicing the local markets in Ontario, Alberta and BC.

Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.

Our dispatch team is always aware of where and what our technicians are doing. With GPS truck tracking and a live technician schedule board, our dispatchers can get the closest available technician to your location when you are in need of an emergency repair service.


Our technicians are trained to inspect and repair all types of loading dock equipment. From inspecting and lubricating hinges to adjusting spring tension, our detailed multi-point inspection sheets ensures your service is as thorough as possible. Also, we will give you a detailed report for your records for when auditors come by for their inspections.

Our emergency service team will keep you in the loop on the status of your call. You will receive email confirmations when we have: 

  • Accepted the call
  • Scheduled the call
  • Work order summary with pictures of the job completed
  • If the job requires a highly specific part, then we will give you a parts ETA.  

All our technicians are mentored, supported and supervised by a team of experts in the dock and door industry. They act as a second point of contact to give expert opinions. 

Our Field Service Supervisors are responsible for:

  • Technician management
  • Onsite technical support
  • New equipment installation supervision
  • Ongoing training with technicians, sales, estimators and dispatch
  • Quality control
  • Job site checks
  • PMP walkthroughs
  • Facility assessments for budget planning

The Northern Dock Systems Difference

  • Multiple Technicians on-site
  • Fast response times
  • Root cause discovery
  • First-time fixes
  • KPI tracking, because what gets measured gets done
  • Full, online reference library including part numbers, service manuals and troubleshooting guides
  • Online chat and email support
  • Manufacturer support
  • Comprehensive reports for your records and audits
4.61 out of 5 Overall Service Rating

4.61 Average Star Rating for Service

Out of 5 from our Service Customer Feedback Form as of
Oct 19, 2021.

Trusted and Accredited

The certificates, accreditations and memberships verify Northern Dock Systems as a trusted source for providing exceptional service and industry-leading products. We have been working with various companies across Canada since 2002 for installations, construction, retrofitting, and conducting on-site audits and consultations. Our certifications, accreditations and memberships include:

Celebrating 20 years strong built on honesty and integrity est. 2002

Service Centers and Warehouses Across Canada

We service from coast-to-coast in Canada, some of the key areas we service are:

Ontario – Central, Southwestern and GTA


Richmond Hill
And surrounding areas

Alberta – Calgary & Edmonton

Red Deer
Sherwood Park
St. Albert
And surrounding areas

BC – Vancouver & Fraser Valley

North Shore
Maple Ridge
And surrounding areas