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24/7 emergency services

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24/7 emergency services2018-11-27T13:19:19+00:00
24/7 emergency services
24/7 emergency services

24/7 emergency services decrease prolonged equipment downtime

Requesting emergency services has never been easier

Our dedicated emergency service team is here to help ensure your business is working safely and efficiently 24/7, 365 days a year. Call us toll-free at 1 (866) 601-1758 or email us at service@northerndocksystems.com and convey your service needs to our one of our dedicated department personnel. Ensure your business is back up and running as soon as possible by getting in touch with us today.

Reach us 24/7

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The Northern Dock Systems difference

Northern Dock Systems Feature Competitors
Multiple technicians on-site
Root cause discovery
First-time fix
Asset management
All product manuals
Online chat support
Email support
Manufacturer support
Internet access

Asset management

Each technician is equipped with a full, online reference library that includes product part numbers, service manuals and troubleshooting guides for all Northern Dock Systems’ and competitor’s products.

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Dispatch locations across Canada for faster service

Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.

Our customers recommend our services

Pepsi
“The two technicians that came in were very helpful and had a great attitude while fixing our two most pressing issues. After they fixed the first door, I could tell they were tired but they stuck around to help us with another dock door and were able to fix it as well.”
Katie Campagnolo, Supply Chain Operations Associate Supervisor, Pepsi
Toyota
“I would like to the NDS team for taking care of our service shop door issue. The door into the service shop wouldn’t close flush with the ground and would not close on its own without holding the button down. We greatly appreciate the level of service we have received from the team at NDS, and thanks to them we now have a fully operational shop door ready for the busy weekend rush.”
Andrew Ryder, Parts Manager, Bolton Toyota
Mercedes-Benz

“I wanted to express my gratitude for your very prompt and professional assistance in repairing and servicing our broken overhead garage door. Your ability to provide immediate solutions to our needs went above and beyond expectations. I thank you and look forward to a long relationship together.”

Frank D’Onofrio, Tower Operator, Mercedes-Benz Etobicoke
BMW

“On behalf of the team at Policaro BMW and the Policaro Group, I just want to take this opportunity to thank you for your quick response and action with respect to the damaged overhead door in the Service Department at our BMW facility. In addition to the repairs, you were also able to pinpoint the cause of why this happened, with respect to the proper operation of the door controls. Your instruction to myself and some of the team members at BMW was invaluable in highlighting to us the dos and don’ts of the proper operation of the door controls…hopefully we’ve all gained some knowledge from this and learned a lesson.”

Joe Martino, Manager, Facilities & Construction, Policaro BMW & Policaro Group