Scaling Locally, Delivering National Impact
Offering Flexible Pricing and Service Options to Enhance Your Operational Efficiency and Safety While Staying Within Your Budget
Standardized Process
We provide an easy-to-follow, standardized process across all your Canadian operations for consistent service and installation support.
Single Point of Contact
A dedicated National Account Manager will be your single point of contact to oversee all projects.
24-Hour Support
Round-the-clock emergency phone support is available by calling our toll-free line: 1-866-601-1758.
Working Within Your Budget
We offer detailed invoicing and expense tracking with asset management, outlining every product and service per location.
Experience in Maintenance Software
Our National Services team utilizes ServiceChannel, FMPilot, Offictrax, Axxerion, Corrigo and Microsoft Dynamics software to enhance your customer experience with us by optimizing workflows.
Quality Control Inspections
Thorough quality control inspections are frequently done at random to ensure all technicians continue to deliver great service.
Canadian Businesses Trust Us
4.71 Average Star Rating for Service
Out of 5 from our Service Customer Feedback Form as of
April 29, 2025.
Why Facilities Choose Northern Dock Systems in an Emergency
Fast Response Times
Coordinators use live updates, GPS and schedule boards to send the nearest tech and keep you informed. Get comfort knowing that someone is on their way to fix your issue.
First‑Time Fixes
Our trucks are fully stocked with common parts. In addition, our techs use digital manuals and root‑cause discovery to resolve issues in one visit. Decreasing your downtime and the unnecessary expense of a second visit.
What Gets Measured Gets Done
High first‑time fix rates and quick completion times are tracked and monitored daily. We strongly believe that what gets measured gets done more efficiently and quickly, which decreases our customers’ downtime and increases their productivity.
Local Dispatch Zones With Fully Equipped Trucks
Zoned Dispatch Locations: Saving You Money
Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.
Fully Equipped Vehicles: The Red Truck Does It All
Our service vehicles are fully equipped with all the tools needed to complete any on-site job from start to finish. In addition, each technician is equipped with a full, online reference library that includes product part numbers, service manuals and troubleshooting guides for all Northern Dock Systems’ and competitor’s products.
Our Process
Step 1 – Conduct a Needs Assessment
Northern Dock Systems’ technicians use a multi-point Needs Assessment checklist to outline any inefficiencies or risks associated with your equipment to help you prepare for facility audits. All Needs Assessments are highly customized to meet your specific operational needs.
Step 2 – Onboard All Resources
Following the Needs Assessment, our technicians are well-informed of your operational requirements and work on a plan to implement any services or new equipment installations you may require. During this time, our dedicated National Service department develops a 90-day plan for your business’s key locations and allocates the necessary field resources by location to help you save money on dispatching costs.
Step 3 – Execution and Regular Follow-Up
Whenever any maintenance work is completed, Northern Dock Systems’ technicians train your staff on how to operate any new piece of equipment or how to better maintain existing equipment. Our service department maintains periodic communication via email with the headquarters of your company to keep them informed about any opportunities for improvement, upcoming services and services that have been completed.
Request a Needs Assessment
Fill out your request for a needs assessment and we will respond within one business day.
NDS Technicians to Take Preventive Measures on Servicing Their Equipment
Prevent Avoidable Downtime and Damage to Your Equipment With Regular Maintenance
Our Customers Recommend Our Services
“The two technicians that came in were very helpful and had a great attitude while fixing our two most pressing issues. After they fixed the first door, I could tell they were tired but they stuck around to help us with another dock door and were able to fix it as well.”
“They responded and action the service request quickly as well as provide updates and ETA”
“New plates are all installed and look great. The two installers were amazing. They were fast, professional and did a couple of over and aboves that they didn’t really need to do. They were great.”
Trusted and Accredited
The certificates, accreditations and memberships verify Northern Dock Systems as a trusted source for providing exceptional service and industry-leading products. We have been working with various companies across Canada since 2002 for installations, construction, retrofitting, and conducting on-site audits and consultations. Our certifications, accreditations and memberships include:
✓ Avetta Member
✓ Canadian Door Institute Member
✓ Certisync Member
✓ Cognibox Member – A Rated
✓ Contractor Check Accredited Member
✓ Contractor Compliance Member
✓ ComplyWorks Member
✓ Electrical Safety Authority (ESA) Member
✓ fmPilot 2 Member
✓ GRMS Member
✓ Hazard Analysis and Critical Control Points (HACCP) Certified
✓ The International Door Association Member
✓ ISNetworld Member Contractor – A Rated
✓ ServiceChannel Member – Preferred Service Member
✓ ServiceChannel Fixxbook Member
✓ WhosOnLocation Member
✓ AAADM Certified
✓ Avetta Member
✓ Canadian Door Institute Member
✓ Certisync Member
✓ Cognibox Member – A Rated
✓ Contractor Check Accredited Member
✓ Contractor Compliance Member
✓ ComplyWorks Member
✓ Electrical Safety Authority (ESA) Member
✓ fmPilot 2 Member
✓ GRMS Member
✓ Hazard Analysis and Critical Control Points (HACCP) Certified
✓ The International Door Association Member
✓ ISNetworld Member Contractor – A Rated
✓ ServiceChannel Member – Preferred Service Member
✓ ServiceChannel Fixxbook Member
✓ WhosOnLocation Member
