National services and product installations across Canada
National services and product installations across Canada

National Services and Equipment Installations from Coast-to-Coast in Canada

Scaling Locally, Delivering National Impact

Offering Flexible Pricing and Service Options to Enhance Your Operational Efficiency and Safety While Staying Within Your Budget

With over 15 years of experience in the field, Northern Dock Systems has consistently delivered prompt and professional emergency services, equipment recommendations and proactive Preventive Maintenance Programs to companies throughout Canada.

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Standardized Process

We provide an easy to follow, standardized processes across all your Canadian operations for consistent service and installation support.

Single Point of Contact

A dedicated National Account Manager will be your single point of contact to oversee all projects.

24-Hour Support

Round-the-clock emergency phone support is available by calling our toll-free line:
1-866-601-1758.

Working Within Your Budget

We offer detailed invoicing and expense tracking with asset management, outlining every product and service per location.

Optimized Workflow Solutions

Our National Services team utilizes SAP, Officetrax and Centah software to enhance your customer experience with us by optimizing workflows.

Quality Control Inspections

Thorough quality control inspections are frequently done at random to ensure all technicians continue to deliver great service.

Major Canadian Businesses Trust Our Services:

What Gets Measured Gets Done

Northern Dock Systems tracks key performance indicators (KPIs) during the entire process, from the time your phone call is picked up, to time it takes the technician to reach your location, to completion times and to time it takes our finance department to issue your invoice. We strongly believe what gets measured get done more efficiency and quickly, which decreases our customers’ downtime and increase their productivity.

Response Times

Faster Dispatch Times

We have optimized and implemented our dispatch systems (live updates, GPS tracking and technician schedules) to ensure that our response times are fast and accurate to give you the ease and comfort knowing that someone is on their way to fix the issue.

First-Time Fixes

Doing It Right the First Time

Our team of experienced technicians are equipped with the right knowledge, tools and support to make sure that the job is done speedily, properly and without unnecessary expenses on the first visit. 

Completion and Part Times

Keeping You in the Loop

We believe that strong communication is key to any project. If your project requires a second visit or needs an uncommon part, we will track how long it takes to get the part in and for us to complete the project, while keeping you in the loop on the status. 

Contact Our Service Team to Decrease Your Facility’s Downtime

Local Dispatch Zones With Fully Equipped Trucks

Zoned Dispatch Locations: Saving You Money

Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.

Fully Equipped Vehicles: The Red Truck Does It All

Our service vehicles are fully equipped with all the tools needed to complete any on-site job from start to finish. In addition, each technician is equipped with a full, online reference library that includes product part numbers, service manuals and troubleshooting guides for all Northern Dock Systems’ and competitor’s products.

Map

Our Process

Step 1 – Conduct a Needs Assessment

Northern Dock Systems’ technicians use a multi-point Needs Assessment checklist to outline any inefficiencies or risks associated with your equipment to help you prepare for facility audits. All Needs Assessments are highly customized to meet your specific operational needs.

Step 2 – Onboard All Resources

Following the Needs Assessment, our technicians are well-informed of your operational requirements and work on a plan to implement any services or new equipment installations you may require. During this time, our dedicated National Service department comes up with a 90-day plan for your business’ key locations and allocates the necessary field resources by location to save you money on dispatching costs.

Step 3 – Execution and Regular Follow-Up

Whenever any maintenance work is completed, Northern Dock Systems’ technicians train your staff on how to operate any new piece of equipment or how to better maintain existing equipment. Our service department maintains periodic communication via email with the headquarters of your company to keep them informed about any opportunities for improvement, upcoming services and services that have been completed.

NDS trucks in front of a dock door
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The Northern Dock Systems Difference

  • Multiple Technicians on-site
  • Fast response times
  • Root cause discovery
  • First-time fix
  • KPI tracking – what gets measured gets done
  • Asset management
  • Full, online reference library that includes product part numbers, service manuals and troubleshooting guides
  • Online chat support
  • Email support
  • Manufacturer support
  • Internet access
  • Comprehensive reports for your records for your audits
4.36 out of 5 Overall Service Rating

4.36 Average Star Rating for Service

Out of 5 from our Service Customer Feedback Form as of March 19, 2020

NDS Technicians to Take Preventive Measures on Servicing Their Equipment

Before and after photos of dock pit cleaning by NDS PMP professionals
Photos
Photos
Document
Detailed report
Document
Quotes for major and minor repairs
Document
Master list of major and minor repairs

Prevent Avoidable Downtime and Damage to Your Equipment With Regular Maintenance

Worn dock bumper
Worn out dock bumpers


Damaged overhead door
White light infiltration and damaged doors
Worn dock seal
Overcompressed dock seals
Worn dock seal
Torn dock seals

Trusted and Accredited

The certificates, accreditations and memberships verify Northern Dock Systems as a trusted source for providing exceptional service and industry-leading products. We have been working with various companies across Canada since 2001 for installations, construction, retrofitting, and conducting on-site audits and consultations. Our certifications, accreditations and memberships include:

 

Our Customers Recommend Our Services

Pepsi
“The two technicians that came in were very helpful and had a great attitude while fixing our two most pressing issues. After they fixed the first door, I could tell they were tired but they stuck around to help us with another dock door and were able to fix it as well.”
Katie Campagnolo, Supply Chain Operations Associate Supervisor, Pepsi
Loblaws

“They responded and action the service request quickly as well as provide updates and ETA”

Lorena Atkins, Loblaws Inc
Pepsi

“New plates are all installed and look great. The two installers were amazing. They were fast, professional and did a couple of over and aboves that they didn’t really need to do. They were great.”

Jim Weeks, Pepsi