Step 1 – Conduct a Needs Assessment
Northern Dock Systems’ technicians use a multi-point Needs Assessment checklist to outline any inefficiencies or risks associated with your equipment to help you prepare for facility audits. All Needs Assessments are highly customized to meet your specific operational needs.
Step 2 – Onboard All Resources
Following the Needs Assessment, our technicians are well-informed of your operational requirements and work on a plan to implement any services or new equipment installations you may require. During this time, our dedicated National Service department comes up with a 90-day plan for your business’ key locations and allocates the necessary field resources by location to save you money on dispatching costs.
Step 3 – Execution and Regular Follow-Up
Whenever any maintenance work is completed, Northern Dock Systems’ technicians train your staff on how to operate any new piece of equipment or how to better maintain existing equipment. Our service department maintains periodic communication via email with the headquarters of your company to keep them informed about any opportunities for improvement, upcoming services and services that have been completed.