Chat with us, powered by LiveChat
      

National services from coast-to-coast in Canada

Home - Services - National services from coast-to-coast in Canada
National services from coast-to-coast in Canada2018-11-08T18:59:42+00:00
National services and product installations across Canada
National services and product installations across Canada

National services and product installations from coast-to-coast in Canada

Scaling locally, delivering national impact

Offering flexible pricing and service options to enhance your operational efficiency and safety while staying within your budget.

With over 15 years of experience in the field, Northern Dock Systems has consistently delivered prompt and professional emergency services, equipment recommendations and proactive Preventive Maintenance Programs to companies throughout Canada.

Contact us

Standardized process: We provide an easy to follow, standardized processes across all your Canadian operations for consistent service and installation support.

Single point of contact: A dedicated National Account Manager will be your single point of contact to oversee all projects.

24-hour support: Round-the-clock emergency phone support is available by calling our toll-free line: 1-866-601-1758.

Working within your budget: We offer detailed invoicing and expense tracking with asset management, outlining every product and service per location.

Optimized workflow solutions: Our National Services team utilizes SAP, Officetrax and Centah software to enhance your customer experience with us by optimize workflows.

Quality control inspections: Thorough quality control inspections are frequently done at random to ensure all technicians continue to deliver great service.

Major Canadian businesses trust our services, including:

Local dispatch zones with fully equipped trucks

Zoned dispatch locations: Saving you money

Northern Dock Systems uses zoned dispatch locations across Canada. Using zoned dispatch locations allow technicians to reach your site faster during emergencies, preventing prolonged downtime and unnecessarily high travel costs.

Fully equipped vehicles: The red truck does it all

Our service vehicles are fully equipped with all the tools needed to complete any on-site job from start to finish. In addition, each technician is equipped with a full, online reference library that includes product part numbers, service manuals and troubleshooting guides for all Northern Dock Systems’ and competitor’s products.

Our process

Step 1 – Conduct a Needs Asssessment: Northern Dock Systems’ technicians use a multi-point Needs Assessment checklist to outline any inefficiencies or risks associated with your equipment to help you prepare for facility audits. All Needs Assessments are highly customized to meet your specific operational needs.

Step 2 – Onboard all resources: Following the Needs Assessment, our technicians are well-informed of your operational requirements and work on a plan to implement any services or new equipment installations you may require. During this time, our dedicated National Service department comes up with a 90-day plan for your business’ key locations and allocates the necessary field resources by location to save you money on dispatching costs.

Step 3 – Execution and regular follow-up: Whenever any maintenance work is completed, Northern Dock Systems’ technicians train your staff on how to operate any new piece of equipment or how to better maintain existing equipment. Our service department maintains periodic communication via email with the headquarters of your company to keep them informed about any opportunities for improvement, upcoming services and services that have been completed.

Request a service

The Northern Dock Systems difference

Northern Dock Systems Feature Competitors
Multiple technicians on-site
Root cause discovery
First-time fix
Asset management
All product manuals
Online chat support
Email support
Manufacturer support
Internet access

Asset management

Each technician is equipped with a full, online reference library that includes product part numbers, service manuals and troubleshooting guides for all Northern Dock Systems’ and competitor’s products.

Download brochure

Companies across Canada trust us NDS technicians to take preventive measures on servicing their equipment

Before and after photos of dock pit cleaning by NDS PMP professionals
Photos
Detailed report
Quotes for major and minor repairs
Master list of major and minor repairs

Prevent avoidable downtime and damage to your equipment with regular maintenance

Worn out dock bumpers


White light infiltration and damaged doors
Overcompressed dock seals
Torn dock seals

Our customers recommend our services

Pepsi
“The two technicians that came in were very helpful and had a great attitude while fixing our two most pressing issues. After they fixed the first door, I could tell they were tired but they stuck around to help us with another dock door and were able to fix it as well.”
Katie Campagnolo, Supply Chain Operations Associate Supervisor, Pepsi
Ed's Real Scoop
“Our air barrier is amazing—you can feel it working as soon as you open the door. I can see how this product will save us on our energy bill by keeping the weather outside. The NDS team were a pleasure to deal with, and the install was very professional. We will be installing air barriers and using Northern Docks Systems across all our locations.”
Stephen Reynolds, General Manager, Ed's Real Scoop