Northern Dock Systems Careers

Service Coordinator

Position: Service Administrator
Location: Mississauga, ON
Manager: Service Manager
Full-Time/Part-Time: Full-time
Work Hours: Monday to Friday, 7:30 am to 4:30 pm

Who are we?

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans.  We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries.  NDS has been a trusted source for various companies across Canada since 2002.  Our certifications, accreditations and memberships have helped us provide exceptional service.

We are looking for a full-time permanent Service Administrator to join our growing Service Team. The Service Administrator will be responsible for the accurate intake and close out of service work orders, up to and including service reports. The Service Administrator will focus primarily on ensuring a work order can be effectively actioned by the finance team; this includes being responsible for the accuracy of information from a service technician level in terms of billing time and items.

The Service Administrator will be responsible for the input of customer and account information pertaining to assets and equipment on site. This will involve maintaining records from sales representatives and site-level contacts.

The Service Administrator will assist with communicating with internal staff and external customers or sites to coordinate schedule times for work to take place; as well as working to maintain Northern Dock Systems’ Service Department KPIs and measurables. The Service Administrator is responsible for ensuring that all inquiries directed to the service team are answered and communicated to the appropriate party.

What will you be doing?

  • Assisting with NDS phone call intake, and well as actioning emails in the service inbox as required
  • Reviewing service work orders for accuracy and completing subsequent “No Action Reports” to be provided to customers
  • Liaising with the Sales Reps and Account contacts for Site Assets and maintaining records
  • Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
  • Providing customer updates when required, as well as being able to speak to the status of a service work order at any given point in the completion process
  • Additional tasks and duties as required for the Service Team

What skills, experience and education are we looking for?

  • 2 – 3 years of Customer Service or Administrative Experience
  • Ability to multi-task and work in a fast-paced environment.
  • Positive attitude and a willingness to learn additional tasks as assigned.
  • Knowledge of CRM would be an asset.
  • Strong communication and interpersonal skills
  • Detail-oriented with a Can Do attitude

If you are interested in this position, please, send in your resume and we will contact you directly as soon as possible.

Thank you and we look forward to hearing from you!

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.

Apply now