Project Overview

Quick Response to Service a Broken Overhead Door

On May 29, 2025, at 11:46 AM, Northern Dock Systems received a service call from a Calgary Food Warehouse reporting an issue with a dock door at their south location. They were unable to open one of their overhead sectional doors. Within minutes, an email confirmation was sent to acknowledge receipt of the request, ensuring the customer that help was on the way.

Fast Dispatch and On-Site Arrival

By 4:38 PM, our technician, James, arrived on-site to assess the situation. The issue involved two rollers that had come off and cables that were dislodged, rendering the door inoperable.

Root Cause Discovery and First-Time Fix

James quickly diagnosed the problem and took immediate action, he:

• Disconnected the operator and back-wound the system.
• Reattached the cables.
• Added the rollers back in.
• Adjusted the door limits to ensure smooth operation.

By 5:28 PM, less than an hour after arriving, the repair was completed. The door was fully operational and the customer signed off on the work, confirming satisfaction.

Same Day Service Overhead Door Repair

This case exemplifies Northern Dock Systems’ commitment to:

• Same-day service for urgent issues.
• First-time fix through expert diagnosis and repair.
• Customer satisfaction with clear communication and professional execution.